FAQ

Frequently Asked Questions (FAQ)

How long does it take to receive my order?

Orders are processed within 2–5 business days.

Shipping times vary by location:

Delivery times may vary depending on shipping carriers, customs processing, or regional logistics.

Can I track my order?

Yes. Once your order has been shipped, a tracking number will be sent to your email address.

You can track your package anytime using the tracking link provided.

What if my order is lost or damaged?

If your order arrives damaged, lost, or significantly delayed, please contact us within 7 days of receiving the delivery notification.

We will investigate the issue with the shipping carrier and provide a replacement or assistance if applicable.

Can I return or exchange my items?

Yes, we accept returns and exchanges according to our Return & Refund Policy.

Items must be:

Please check our Return & Refund Policy page for full instructions.

How do I know which size to choose?

Please refer to our Size Guide page before placing your order to ensure the best fit.

Do you ship internationally?

Yes, we ship worldwide.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

How can I contact customer support?

You can contact our support team anytime.

Email: helpshoppicrew@gmail.com

We aim to respond to all inquiries within 24–48 hours.

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